IF YOU WERE ENROLLED IN AN AUTOMATICALLY RENEWING MEMBERSHIP BY JUSTANSWER LLC, YOU MAY BE ENTITLED TO COMPENSATION.

What is the Lawsuit about?

Defendant JustAnswer LLC (“JustAnswer” or “Defendant”) operates a website and an app that enable consumers to submit questions to, and obtain answers from, “experts” in a variety of fields. The Lawsuit alleges that, in connection with trial subscriptions, JustAnswer enrolled certain California consumers in an automatically renewing membership program, and posted charges to the consumer’s credit card, debit card, or third party payment account, without first presenting the consumer with all of the automatic renewal offer terms in a clear and conspicuous manner as required by law. JustAnswer denies the claims in the Lawsuit, and the Court has not decided which party is right. The parties have agreed to a Settlement to provide certain benefits to eligible Class Members and to resolve the case without any admission of liability or wrongdoing.

Am I a Class Member?

The Court has defined the Class as follows: “All individuals who, between January 31, 2016 and December 2, 2021, were enrolled in a JustAnswer membership in connection with or at the conclusion of a trial period and whose account was created with a California zip code for billing purposes, excluding individuals who (i) were enrolled in a membership after utilizing JustAnswer’s services on a pay-per-question basis or (ii) received a complete refund of all amounts paid to JustAnswer. Excluded from the Class are all employees of Plaintiffs’ counsel and the judicial officer(s) to whom this case is assigned.” Individuals within this class definition are being sent a Summary Class Notice to the email address or mailing address reflected in Defendant’s records.

What Relief Does the Settlement Provide?

Defendant has agreed to pay the principal Settlement Amount of Four Million Seven Hundred Thousand Dollars ($4,700,000.00) (“Settlement Amount”). If the Court grants final approval of the Settlement, each Participating Class Member will receive an equal, pro-rata share of the Net Settlement Amount. The “Net Settlement Amount” is the Settlement Amount reduced by any sums awarded by the Court for attorneys’ fees, litigation expenses, any service payments to the Class Representatives and/or other Class Members who assisted Class Counsel, and expenses of settlement administration. The Settlement also provides for injunctive relief.